Return and Refund Policy

Last Updated: November 11, 2024

Thank you for choosing USA Tallow. We are committed to providing high-quality products and customer satisfaction. If you are not completely satisfied with your purchase, please read our Return and Refund Policy carefully to understand our practices.

For any questions or concerns, contact us at support@usatallow.com.

1. Eligibility for Returns

• Unopened Items: To be eligible for a return, your item must be unused, unopened, and in the same condition as you received it. It must also be in the original packaging.
• Opened Items: Unfortunately, for health and safety reasons, we cannot accept returns or offer refunds for items that have been opened or used.

2. Return Timeframe

• You may request a return within 30 days of receiving your order. After this period, we are unable to accept returns.

3. Return Process

To initiate a return, please contact us at support@usatallow.com with your order number and reason for return. If your return is approved, we will provide you with further instructions on how to send the item back to us.

Please note that return shipping costs are the responsibility of the customer and are non-refundable.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved Refunds: If your refund is approved, a credit will be applied to your original payment method within 5-7 business days. Please note that the original shipping fee is non-refundable.
• Partial Refunds: In cases where items show signs of damage not caused by us or the carrier, only partial refunds may be granted.
• Rejected Refunds: If your return does not meet our criteria, we may reject the refund request and return the product to you at your expense.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving the package. We may ask for photos of the damaged item to assess the issue and will work with you to provide a replacement or a refund.

6. Exchanges

We do not offer direct exchanges. If you need a different product, please initiate a return for the eligible item and place a new order.

7. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Any opened or used items
• Items purchased on final sale or clearance
• Gift cards

8. Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on this page with the "Last Updated" date above.

9. Contact Us

If you have any questions or need assistance with a return or refund, please contact us at:

Email: support@usatallow.com